NOTICE: This is Farm Credit of Florida's general privacy policy. For information specific to the California Consumer Privacy Act, click here.
Commitment to Privacy
At Farm Credit of Florida, the privacy and security of your personal and confidential information is very important to us. We have established and implemented policies and procedures to protect your information and maintain security standards and procedures to help prevent unauthorized access. Your privacy is a top priority in all aspects of our business. We will not collect personal information about you on this site unless you specifically choose to provide such information.
Only authorized persons will be permitted access to your confidential information. We do not give, sell, or transfer personal information to third parties, unless required by law or under such other permissible purposes as set forth by regulation. We may provide customer information to other Farm Credit System institutions with your written consent or as otherwise allowed or required by applicable law, including applicable regulations.
Our employees are informed of the responsibility to protect the confidential information that they receive and are governed by strict standards of conduct, which prohibit the unauthorized disclosure or impermissible use of such information.
Information Collected and Stored Automatically
We automatically collect general information anonymously to improve our website and better meet your needs. We do not track or record Personally Identifiable Information about individuals and their visits or use targeted marketing or behavioral tracking technologies.
We automatically collect and store only the following information about your visit:
- The internet domain you used to access our website
- The IP address of the website from which you access our website (an IP address is a number that I automatically assigned to your computer whenever you are surfing the Web)
- The type of browser and operating system used to access our site
- The date and time you access our website
- The pages you visit on the website
- The date and time you access our website
- The address of any website from which you access our website
The information is automatically collected and stored through the use of cookies. A cookie is a small amount of text sent from a website to your computer while visiting the site. The information is used to track navigation throughout our site and helps us determine areas of interest and serves as a source for possible future enhancements. However, if there is concern about the use of cookies, you can set your web browser(s) to prevent cookies from being sent.
Information That You Provide Directly to Us
If you complete an interactive form or submit an email through our website, then your information will be used as described at the point of collection. The information may be seen and used by Farm Credit of Florida employees; however, we do not give, sell, or transfer any personal information to third parties unless required by law or for other permissible purposes as provided by law. If you would like to provide information to us but are not comfortable doing so by using email or web form, then you may contact us at (800) 432-4156, or by mail at PO Box 213069, West Palm Beach, FL 33421.
We will not obtain personally identifiable information about you when you visit our site unless you specifically and knowingly choose to provide us with such information. Farm Credit of Florida limits the use and collection of all information to that which is necessary to maintain and administer financial services, provide excellent service, and offer new products and services that may be of benefit to you.
If you would like to be removed from our distribution list, please contact us at the address or phone number above, or email us at info@FarmCreditFL.com.
Third-Party Website Links
We may periodically offer links to third-party websites. These other sites may have their own policies, which Farm Credit of Florida does not control and while we do our best to provide you with helpful, trustworthy resources, we do not endorse, approve, or guarantee information, products, services, or recommendations provided at any of the sites to which we have provided links. Because we may not always know when information on a linked website change, we are not responsible for the content, or accuracy, loss or damage of any sort resulting from the use of a link on its website, or liable for failure of products or services advertised or provided on linked websites. When you visit a linked website from our website, you will no longer be protected by our privacy policy or security practices. You should always familiarize yourself with the privacy policy and security practices of any website you visit.
If you have any concerns or complaints regarding the links provided on our website, please call (800) 432-4156, or send an email to info@FarmCreditFL.com.
Legal Requirements
We adhere to Farm Credit Administration (FCA) regulation 12 CFR §§ 618.8300, et seq. that restricts the disclosure of confidential information about members or borrowers of Farm Credit Institutions. These regulations mandate that our employees and directors maintain strict confidentiality regarding the character, credit standing, and property of borrowers and applicants for loans, except as permitted or required by law.
We follow specific guidelines to protect the confidential information of our members and borrowers. These guidelines allow us to disclose such information only in certain situations, including:
- To employees, directors, auditors, regulators, legal counsel, and others involved in the performance of official association business.
- In response to requests from law enforcement agencies or during criminal or civil legal proceedings.
Federal or State laws and regulations, may require us to disclose confidential information in certain circumstances. Such situations include requests from law enforcement agencies or for criminal or civil legal proceedings. We may be required to collect information and take actions necessary to identify the identity of individuals and organizations with whom we do business. We reserve the right to disclose any information we deem necessary to comply with any applicable law, regulation, legal process, or governmental request, including personally identifiable information, to the extent permitted by law.
Security and Intrusion Detection
We use industry standard data encryption to ensure the security of our systems and of any information that you provide us through this website. We employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to access, alter, or damage this website are prohibited and may be subject wrongdoers to civil and criminal penalties under applicable law.
Email Encryption
Emails sent from Farm Credit of Florida that contain sensitive information are encrypted to ensure your privacy. This includes emails with attachments that contain information such as credit reports, loan documents, and wire transfer documents. If you receive an encrypted email from Farm Credit of Florida, then you will need to log into a separate system to receive your message. For more information about encrypted emails, please contact (800) 432-4156, or your loan officer.
Phone and Text Message Solicitations
Hackers and marketing scammers impersonate friends, family, and businesses through mail, email, phone calls, text messages, and social media. It is important to know that we will never request confidential information via text message. Unless you exchange cell phone numbers with your loan officer, we will never request for you to call us at a strange number or direct you to an automated recording. If you receive a phone call that seems suspicious, then please hang up immediately and call your loan officer or us directly at (800) 432-4156 to report the incident.
Suspicious Activity
Email and internet-related fraudulent schemes, such as “phishing,” are being perpetrated with increasing frequency, creativity, and intensity. Phishing involves the use of seemingly legitimate e-mail messages and websites to deceive consumers into disclosing sensitive information, such as bank or loan account information, Social Security numbers, credit card numbers, passwords, and personal identification numbers (PINs). The perpetrator of the fraudulent e-mail message may use various means to convince the recipient that the message is legitimate and from a trusted source with which the recipient has an established business relationship. Techniques such as a false “from” address or the use of seemingly legitimate company logos, weblinks and graphics may be used to mislead e-mail recipients.
You should promptly report suspicious activity or email communications to the Federal Trade Commission (FTC). Send the actual email you received to uce@ftc.gov. If you believe you have been scammed, file your complaint at ftc.gov, and then visit the FTC’s Identity Theft website ftc.gov/idtheft to learn how to minimize your risk associated with identity theft.
If you receive a suspicious message that appears to be coming from Farm Credit of Florida, please let us know by calling (800) 432-4156 or by e-mail to info@FarmCreditFL.com so that we may take appropriate action.
Mail Solicitations
On occasion, you may receive printed mail that may purport to come from Farm Credit of Florida but is in fact from an unrelated third party. If you receive a communication that purports to come from Farm Credit of Florida offering new terms and conditions that differ from the terms, conditions, or other communications you have had with us, or receive a communication concerning Farm Credit of Florida regarding your loan that appears to be off in any way, please contact your loan officer or contact us at (800) 432-4156 for assistance in determining the legitimacy of the communication.
Children's Online Privacy Protection Act
Our website is not intended for children, and we do not knowingly collect, use, or disclose personal information from children. If a parent or guardian becomes aware that his or her child has provided personal information without their consent, the parent or guardian should promptly notify us by calling (800) 432-4156, or by mail at PO Box 213069, West Palm Beach, FL 33421. We will make all reasonable efforts to comply with the request. For more information about the Children’s Online Privacy Protection Act (COPPA), visit ftc.gov (https://www.ftc.gov/).
Effective Date
This policy was last modified in February 2025. When we change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.
Farm Credit of Florida, ACA
Postal Address: P.O. Box 213069, West Palm Beach, FL, 33421
Phone: 561-965-9001 or 800-432-4156
info@FarmCreditFL.com
Website: www.farmcreditfl.com
Email: info@farmcreditfl.com
Postal Address: P.O. Box 213069, West Palm Beach, FL 33421
Attn: Compliance Department